FAQ

WHAT IS BESPOKE CLOTHING?
Dating back to 18th-century England, the term “bespoke” meant that a selection of fabric was ‘bespoken for’ a customer. Today, the term refers to clothing that is custom made for a customer without the use of a pre-existing pattern. In other words, it has been made specially for you taking into account your personal measurements, body shape and choice of style as well as design.

HOW CAN I PAY FOR MY ORDER?
Patrick & Co accepts all major credit cards. Please note that once payment is received, all orders will be processed.

HOW LONG DOES IT TAKE TO MAKE A SUIT AND SHIRTS?
Shirts would take anywhere between 1-2 working days to be completed while a jacket, half canvassed, would required 3 days at the very minimum to ensure we are able to give multiple fittings to perfect the process.
A full canvassed jacket would take anywhere between 2-3 weeks. This time frame must be accounted for once the order has been confirmed and paid for. If you have a tight schedule, please write to us for us to assess if it would be viable to complete the order successfully in that time frame.

ARE MY MEASUREMENTS RECORDED FOR FUTURE ORDERS?
Yes, once you are happy with your sizes we will record your measurements and you can always write to us to discuss future orders.

FITTING PROCESS?
We always recommend at least 2 fittings at our store after the initial purchase. Each session will be anywhere between 30-45 mins.

Do you provide pick-up services?
Yes, we do provide pick up services free of charge depending on the area you are located at.

Would I need to pick up at the store or can you deliver to the hotel or my address?
We can certainly arrange to have the items delivered to you without any cost This again would be dependent on the your location.

Can I provide you with my own material for you to stitch a suit or shirt from?
No, we do not accept orders for fabrics that are not in our store. The prime reason for this being that in case something were to go wrong or additional fabric were to be required, we would not be able to provide them.

Trunk Shows or Traveling Tailor Trips

What is a trunk show?
A trunk show is when the vendor brings their merchandise to a store or a hotel in another country that is hosting a special showing. Our team sets up in a hotel and carries samples of fabrics and swatches of shirts and suits along with catalogues of styles and designs for clients to select from.

How does it work?
1 Make an appointment.
Our trunk show is on appointment basis only. So contact us for a booking and let us know your schedule so that everything is convenient for you.

2. Come to us or we go to you.
We usually conduct appointments at our hotel or location However, we do accommodate to a client’s request to visit their offices or homes in case of group appointments. Individual appointments can take anywhere between 45 mins to 1 hour.

3.Select your design
Once you have selected the fabric and the design for your items, we then measure to take sizes of body parts depending on your preference.

4.Production.
This takes place in Thailand at our factory itself.

5.Delivery Time
It would averagely take 4-6 weeks to complete the order, but at times another 1-2 weeks would be required to ensure it passes quality check.

6.Payment Method
We do NOT accept cash in our transactions. We only take credit card details and give the clients a bank receipt (all amount are charged in THB).However, we can understand apprehensions on paying with credit card. Other modes of payment included paypal and bank transfers.

What if the fitting is off?
We take measurements personally and are accountable for a perfect fit. While the success rate is normally high for perfect fittings in our travels, there is definitely a small margin for error. In such a scenario, if the construction of the clothing articles are completely off (which rarely is the case), we ask to have them shipped back. If it is just a minor alteration, we would suggest to have it altered locally. In both cases, we will ensure the client is compensated for the cost incurred.
If there is a problem with the fitting, please report to us as soon as possible and send us full length images (taken by someone preferably) of yourself from the front, side and back angle.

What is the refund policy?
We cannot offer full refunds because each one of our clothing is custom made specifically for you. However, we will be working with you until you are fully satisfied.

What if my garments are damaged?
Once you have received the garments, please carefully inspect and report any defects to us within 7 days. We carry some of the finest fabrics and cannot be liable for any damages due to personal wear. Having said that, we believe purchasing an extra pair of trousers certainly increases the longevity of the suit.

Online orders

CAN I MAKE CHANGES TO MY ORDER?
Once your order has been placed, any changes to the fabrics can be made within 1 hour of purchase. However,customization options can be edited within 24 hours of purchase.

CAN I SEE A SAMPLE OF YOUR MATERIAL?
Due to the high cost of fabrics, it is challenging to send the samples to you. We try to make the images to make. However, you are more than welcome to book an appointment to feel the fabrics at our showroom or trunk shows.

HOW CAN I TRUST MY CREDIT CARD TRANSACTION IS SAFE?
With a secure SSL encrypted credit card processor, all of our transactions are completed, which ensures that all of your information stays secure and private. However, we do have a paypal option if that is a preferable option to you.

HOW DO I SUBMIT MY OWN MEASUREMENTS?
Please be sure to look over our measurement guide and videos. They comprehensively cover the details on how to go about your measurements.
In addition to this we would also require full length photos (taken by someone preferably) of yourself from the front, side and back angle.We hope you understand that we cannot be responsible for errors in personal measurements. However, we will strive to ensure we do everything in our capacity to fix any issues.

WHAT IS YOUR PRIVACY POLICY?
Your privacy is one of the most important factors to us at Patrick&Co. We protect your information and will never sell any of your personal information to a third party.

CAN YOU PROVIDE ADVICE ON STYLE?
We would be more than happy to offer you consultation on styles and designs. Feel free to reach out to us on our live chat platform and let us know what you have in mind.

What is the refund policy?
We cannot offer full refunds because each one of our clothing is custom made specifically for you. However, we will be working with you until you are fully satisfied.

What if my garments are damaged?
Once you have received the garments, please carefully inspect and report any defects to us within 7 days. We carry some of the finest fabrics and cannot be liable for any damages due to personal wear. Having said that, we believe purchasing an extra pair of trousers certainly increases the longevity of the suit.